General terms and conditions - Mama Pepa Lanzarote

scope
These general terms and conditions (GTC) apply to all deliveries from Mama Pepa Lanzarote (hereinafter Mama Pepa) to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that can largely not be attributed to their commercial or independent professional activity.

Contractual partner
The purchase contract is concluded with Mama Pepa, owner: Pepa Caldero Barbera, Calle Joaquin Rodriguez, 22 – 35570 Uga, Spain CIF: 40897213Q

Conclusion of contract

The presentation of the products in the online shop is not a legally binding offer, but only an invitation to order.

By clicking the button [Buy / order with costs] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation by email immediately after receiving your order.

Right of withdrawal

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

If you, as a consumer, exercise your right of withdrawal in accordance with Section 4.1, you will have to bear the regular costs of the return.

For the rest, the regulations apply, which are reproduced in detail in the following

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us [Mama Pepa, Calle Joaquin Rodriguez 22 35570 Uga, +34609201549, email: info@mamapepa.com] about your decision by means of a clear statement (e.g. a letter sent by post or email) to revoke this contract. You can use the attached sample cancellation form, but this is not mandatory. You can also electronically fill in and send the sample withdrawal form or another clear statement on our website (insert Internet address). If you make use of this option, we will immediately send you a confirmation of receipt of such a revocation (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

The right of cancellation does not exist for the following contracts:

The consumer has no right of withdrawal in the case of distance selling or contracts for services concluded outside of business premises if the entrepreneur – based on an express request by the consumer pursuant to Section 10 FAGG and a confirmation by the consumer of his knowledge of the loss of the right of withdrawal upon full fulfillment of the contract Had expired with the execution of the service and the service was then rendered in full,

Goods or services whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which can occur within the withdrawal period, goods which are made to customer specifications or which are clearly tailored to personal needs, goods which can spoil quickly or whose expiry date would quickly be exceeded, goods that are delivered sealed and are not suitable for return for reasons of health protection or for reasons of hygiene, provided that their seal has been removed after delivery, goods that are inseparable from other goods after their delivery due to their nature alcoholic beverages were mixed, the price of which was agreed when the contract was concluded, but which cannot be delivered earlier than 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,

Goods that have been deliberately or unintentionally damaged due to improper use.

In the event of damage in transit, please contact us immediately.

Products that are returned due to an allergic reaction will only be accepted by us if the allergen has not been identified in the product description.

Click here to download a sample withdrawal form.

Consequences of cancellation

If you cancel this contract, we have made all payments to you that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any case within fourteen days from the day on which you inform us about the cancellation of this contract to us or to (here, if applicable, the name and address of the person authorized by you to accept the goods insert) to be returned or handed over. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

– End of revocation –

Prices and shipping costs

The prices stated on the product pages include statutory tax and other price components.

In addition to the stated prices, we charge a delivery fee for the delivery. The shipping costs will be clearly communicated to you on the product pages, in the shopping cart system and on the order page.

delivery

Delivery is only within Europe, postal delivery zone I, with the Spanish Post Correos.

The delivery time is 3-14 days, depending on the region. We point out any deviating delivery times on the respective product page.

payment

Payment can be made either in advance by bank transfer or by credit card. If you pick it up in the shop in Uga, you can also pay cash.

If you choose the payment method prepayment, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Retention of title
The goods remain our property until full payment has been made.

Dispute settlement
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.